FAQ – All Your live bet Questions Answered

No. live bet's policy allows each person to hold only one account. If multiple accounts are found belonging to the same individual, both accounts will be suspended and any balance may be forfeited.

Click the "Forgot password?" link on the login page. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. If you continue to have trouble, reach out to our support team via live chat.

KYC is a mandatory process required by international regulatory bodies to prevent fraud and money laundering. To complete verification, upload photos of both sides of your national ID along with a selfie. Approval typically takes 24–48 hours.

To close your account, contact support via live chat or email. Before closing, make sure you have no pending withdrawals or active bonuses. You may also want to consider self-exclusion as a responsible gaming option.

Minimum and maximum limits vary by payment method. In general, the minimum deposit starts from BDT 500. The maximum limit depends on your chosen payment method and account level. Check the cashier page or contact support for accurate details.

Mobile banking withdrawals are typically processed within 1–3 business days. Bank transfers may take 2–5 business days. Completing your KYC verification helps speed up the process.

First, wait 15–30 minutes. Save your payment transaction ID or a screenshot. If the funds still haven't arrived, contact support via live chat and provide your transaction details — we'll resolve it promptly.

Yes, KYC verification must be completed before your first withdrawal. This is a mandatory security requirement. Once KYC is done, future withdrawals will be processed faster.

A wagering requirement means you must place a specified amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a 1,000 BDT bonus means you need to wager 30,000 BDT in total. Full details for each bonus are available on the Terms & Conditions page.

Free spins are available in several ways — as part of a welcome bonus, through weekly promotions, or during special events. Log in daily and check the promotions page regularly. You can also earn free spins by accumulating loyalty points.

No, bonus funds cannot be withdrawn directly. Winnings derived from bonuses only become withdrawable after the wagering requirement has been met. However, you can use your bonus balance to play any game.

Regular casino games use computer-generated dealers. In Live Casino, real human dealers run the game and the entire session is streamed live via video. It's a far more immersive and exciting experience.

In-play or live betting means placing bets while a match is in progress. Go to the "Live" tab in the Sports Betting section, browse ongoing matches, and place bets at real-time odds. Odds shift as the score changes.

RTP (Return to Player) is the percentage of total wagers a slots game pays back to players over the long run. For example, a 96% RTP means an average return of 96 BDT for every 100 BDT wagered. Keep in mind this is a long-term average — short-term results will vary.

Troubleshooting Android installation issues: (1) Enable "Unknown sources" in Settings, (2) Uninstall any older version before installing, (3) Check that your phone has enough storage. If the problem persists, contact support.

Yes, absolutely. You can log in to both the website and the app using the same username and password. Your balance, bonuses, and gaming history will all stay in sync.

Go to Account Settings and enable 2FA under the "Security" section. You can use mobile OTP or an authenticator app. With 2FA active, no one can access your account even if they know your password.

Ways to reach live bet support: (1) Live chat — available directly on the site or app, 24/7, (2) Email: [email protected]. For urgent matters, live chat is the fastest option.

live bet offers the following responsible gaming tools: deposit limits, session timers, reality checks, cooling-off periods, and self-exclusion. All tools are free to use. For more details, Responsible Gaming View page.

For any complaints or issues, please contact us via live chat first. If the matter remains unresolved, send a detailed complaint by email. Our management team will respond within 48 hours. We take every complaint seriously.